How to Write and Respond to Business Emails - A guide for people who are new to the workforce
Email has become the dominant communication tool in today’s workplace and in many cases it has replaced how we once conducted business - face-to-face and via the telephone. We use email to communicate with colleagues, clients and vendors - it has vastly increased the amount of writing expected of all of us.
People new to the workforce have had limited exposure to the use of email as a business tool. Students are accustomed to using social networking tools and SMS to communicate and stay in touch; business emails require a completely different language and approach to a Facebook post or a text message.
Given that every email sent reflects not only the sender but also on the organisation, what impression are recipients forming from the emails sent by new starters in your organisation? This workshop will show attendees how to write and respond to business emails so as to get action and create a professional and positive image every time.
Who should attend?
If you have people in your organisation who are new to using email as a business communications tool, this workshop will ensure that they understand the importance of creating a professional image with every email they send; and how to do just that.
What will I learn?
This workshop covers:
When and when not to use email
The anatomy of an email
Making your email easy to read
When and how to send attachments
How to present a professional image
Using email templates to aid productivity
Who owns your email and other email security issues.
What are the expected outcomes?
By the end of the workshop attendees will be able to:
Recognize what topics and information are suitable for email
Write clear,concise emails that convey the information people need
Use email time more productively by improving their writing process
Project a professional image through the emails they send
How is the workshop delivered?
This is a half-day workshop is delivered in an interactive presentation style. It can be run as an in-house workshop for a minimum of 6 participants and is also scheduled regularly as a public workshop.
What will I receive?
To support participants, the workshop includes:
A resource workbook plus step-by-step pdf
Subscription to Email Smart's Tip of the Week
12 months free email support
What does it cost?
Public Workshops
The workshop is priced at $227.00 +GST per person
Early bird bookings $207.00 + GST per person (up to 7 days prior to the workshop)
Groups discounts $192.95 + GST per person (5 or more people from the same organisation)
In-House Workshops
$207.00 + GST per person for up to 10 people.
$50.00 + GST for additional participants up to a maximum of 20 people (plus travel and accommodation costs as required).
Presenter
Presenter Jani Murphy is the principal of Email Smart and an expert on email management and productive email processes.
Workshop Guarantee
Jani personally guarantees that if after implementing the strategies introduced in the workshop you are not 100% satisfied with the results you are able to achieve, she will happily refund your workshop fee with no questions asked.
