Overview of Workshops
Email Smart offers a number of workshops designed to improve productivity and efficiency around the use and management of email as a business communication tool.
Workshops are offered as in-house programs for groups of six or more people and are also scheduled as public workshops on a regular basis.
The New Rules for using Email in Business
Email has undergone unprecedented growth and yet email volume is still predicted to grow at between 25 to 40% per annum. As the volume of email we receive increases, individuals struggle to cope with the daily avalanche and inefficient practices start to creep in.
The biggest problems facing email users are sheer overload, keeping track of actionsand finding past emails. The current situations has caught organisations by surprise and unprepared. The productivity gains that email has brought in the past are in danger of being lost.
The good news is - we can change.We need new rules for email behaviour and this half-day workshop will give you the insight required and the practical processes necessary to make the change. Read more . . . .
Powerful Email - How to get results from every email you send
Email has changed our life for the better in many ways - it's an invaluable tool for doing business and in today's workplace email has to a large extent replaced face-to-face and phone communication.
But with email, eye contact, vocal cues and body language are gone. There is no feedback loop to allow you to adjust your message as you go along so how do you easily establish rapport and build trust via email?
And how do you overcome the "glimpse factor" - the 3 to 5 seconds that you have to make an impression in your email before it is ignored or even worse, deleted.
If you deal with clients via email (and these days who doesn't?) this workshop is one you must attend. Read more . . . .
How to Plan and Manage Small Projects using MS Outlook
In today’s business environment we need to manage a variety of tasks from simple day-to-day tasks to larger, project type tasks. Too often we get trapped in managing our day-to-day work and our more strategic work can get overlooked until the project deadline is nearly upon us. Then we are in crisis mode, working long hours to get the job done on time.
Planning is the key when it comes to managing small projects and MS Outlook is the perfect tool for the job. Read more . . . .
How to Write and Respond to Business Emails for New Starters
Email has become the dominant communication tool in today’s workplace and in many cases it has replaced how we once conducted business - face-to-face and via the telephone. We use email to communicate with colleagues, clients and vendors - it has vastly increased the amount of writing expected of all of us.
People new to the workforce have had limited exposure to the use of email as a business tool. Students have become accustomed to using social networking tools and SMS to communicate and stay in touch; business emails require a completely different language and approach to a Facebook post or a text message.
Given that every email sent reflects on not only the sender but also the organisation, what impression are recipients forming from the emails sent by new starters in your organisation? This workshop will show attendees how to write and respond to business emails so as to get action and create a positive impression every time. Read more . . . .
Powerful PowerPoint - How to get people to sit up and take notice
PowerPoint is an extremely useful presentation tool but too often it is misused. A presentation should inspire, inform or entertain but too many PowerPoint presentations are simply teleprompters in disguise. This misuse has given rise to the term "death by PowerPoint".
The good news is - we can change this. We need new rules for using PowerPoint and this half-day workshop will give you the insight required and the practical processes necessary to make the change.
If you use PowerPoint in your presentations, this workshop is a must. Read more . . . .
Perth - Public Workshop Schedule
