Top

Subscribe to Email Smart’s Tip of the week and receive our monthly Smart-Bytes newsletter and a free copy of the E-book 9 Indicators of Email Chaos.

First Name
Last Name
Email
Format

 

 

 

 

 

 

Email Protocol Program

Once the specific email issues in your business have been identified via an Email Productivity and Effectiveness Survey, the next step is to develop and implement an Email Protocol. This protocol sets the guidelines for email behaviour in your organisation .

Businesses can make substantial savings by addressing the issues of excessive email volume, email interruptions, lack of clarity in emails and inefficient email management. Implementing an Email Protocol that establishes best practice email processes will go a long way towards addressing these issues will result in a significant reduction in the organisational cost of email use.

How is the Email Protocol program structured?

The program consist of four distinct phases:
  • Audit Phase – We determine the nature and extent of the email problem and establish a baseline for comparison in the Review stage.
  • Preparation Phase – In conjunction with key members of your organisation, we develop a formalized document, an Email Protocol that addresses issues of productivity, workload management, etiquette and security.
  • Implementation Phase – The Email Protocol is rolled out to the organisation using a variety of techniques; presentations, workshops, webinars and individual coaching.
  • Review Phase –Three to six months following the completion of the implementation, the audit is repeated, results compared to the baseline and outcomes are quantified.

What are the expected outcomes?

With an effective Email Protocol in place:

  • Overall email volume in the organisation will be reduced by 10 to 15%
  • People will save up to 1.5 hours a day, time that can be used for productive activities
  • Work behaviour will change  from reactive to proactive, allowing people to focus on their important work
  • Clarity and focus will improve as people become less reactive and experience less disruption around email
  • People will feel less stressed and more in control
  • Email will be used in a more professional manner thereby offering a competitive edge

To download a pdf overview of the Email Protocol Program click here or if you would like to know more about the process of establishing an Email Protocol, contact Jani Murphy for further information